FAQs – Highly Praise

FAQ

If you have submitted your order with an incorrect address, please contact us immediately. Keep in mind that we cannot assure that any changes can be made to your order. Once an order is fulfilled, we are unable to alter the address, and we are not liable for any errors in the address provided. Given the large number of orders we process each day, we strive to pack and dispatch all orders as swiftly as possible.
Once an order has been finalized, we regret to inform you that we cannot guarantee its cancellation. Given the large number of orders we ship daily, we strive to pack and dispatch all orders as swiftly as possible. However, you are more than welcome to return your order after it has been delivered.
At checkout, enter the 'gift card or discount code' in the designated box and click apply to ensure it's added to your order before proceeding.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Mistakes can occur, and if you receive an incorrect item or size, please email us as soon as possible with a photo of the item you received along with your order number. We will provide you with a return label, and once we confirm that the item has been shipped back to us, we will send you the correct item. Unfortunately, due to previous instances where we did not receive merchandise from past customers, this policy is strictly enforced, even in cases of our error.

Domestic shipping may take as long as 5 business days.
International shipping can take up to 14 business days.
We strive to ensure that all orders are delivered promptly. However, please remember that once we dispatch our orders, we only receive an estimated delivery date from our carriers. Occasionally, packages may arrive later than the estimated timeframe.
Shipping rates can vary depending on your region and are calculated at checkout.
We offer free domestic shipping on all orders over $50.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for any domestic orders over $50.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To qualify for a return, the item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging.
Here are the full details of our Return & Refund Policy.
Yes, we offer full and partial refunds.
We do not offer refunds / exchanges on any products that are final sale.

We have a standard return shipping fee of $6. Upon processing your return, we will create a shipping label, and the $6 fee will be subtracted from your refund.
At this time, any items that are on sale (note: in the description it will say final sale), we can not offer any refunds or exchanges.

Please ensure that you have applied your discount code to your order prior to proceeding with your order. Discounts/promotions cannot be applied after the order is confirmed, paid, or processing.
Any items under our Sale Collection is considered final sale. These items have a disclaimer stating they cannot be returned or exchanged.

Unfortunately if the item you purchased is now on sale, we are not able to refund the price difference for this item. Our prices may change due to promotions according to stock and demand from customers.
Yes we will price match from a reputable competitor site that displays:
1. The item must be available to purchase on the competitor's site in at least one size
2 .Coupons may not be stacked or mixed and matched with price matches
3.The item must be the same style/color.

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