FAQ

ORDERS

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

  • We process orders quickly, so we’re unable to guarantee changes or cancellations once an order has been placed. If you need to make a change, please email us as soon as possible at info@highlypraise.com.

  • Once an order has been finalized, we regret to inform you that we cannot guarantee its cancellation. Given the large number of orders we ship daily, we strive to pack and dispatch all orders as swiftly as possible. However, you are more than welcome to return your order after it has been delivered.

  • At checkout, enter the 'gift card or discount code' in the designated box and click apply to ensure it's added to your order before proceeding.

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Oh no! Please email us at info@highlypraise.com within 7 days of delivery with your order number and photos of the item. We’ll be happy to help.

SHIPPING & DELIVERY

  • Orders are processed and shipped within 1–2 business days. Once your order ships, you’ll receive an email with tracking information.

  • Delivery times vary depending on the shipping method selected at checkout and your location. Please refer to your tracking information for the most up-to-date delivery estimate.

    Here are the full details of our Shipping Policy.

  • Please check around your delivery area and with household members or neighbors. If you’re still unable to locate your package, we recommend contacting the carrier directly. You can also email us at info@highlypraise.com and we’ll be happy to assist.

  • Standard shipping is $6, and we offer free shipping on orders over $50 (domestic only).

    International shipping prices vary.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

RETURNS & EXCHANGES

  • We accept returns on eligible items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

    Here are the full details of our Return & Refund Policy.

  • You can start your return through our Returns Portal. Once your return is approved, you'll receive instructions for sending your item back.

  • At this time, we do not offer direct exchanges. If you need a different size or style, we recommend placing a new order and returning the original item.

  • Yes. A $6 return shipping fee will be deducted from your refund.

  • Items marked Final Sale are not eligible for returns or exchanges. For hygiene reasons, all accessories are also final sale.

  • Once your return is received and approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

CUSTOMER SERVICE

  • Have a question we didn't answer? We're happy to help! Email us at info@highlypraise.com and our team will get back to you within 24–48 hours.

  • Follow along on Instagram @HighlyPraiseOfficial for new arrivals, styling inspiration, launches, and more.