Privacy policy

Last updated: APRIL 2025

Privacy Policy

This Privacy Policy explains how Highly Praise (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through www.highlypraise.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you, the user of the Services, whether you're a customer, website visitor, or another individual whose information we collect as described in this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources, as described below. The information we collect varies based on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

What Personal Information We Collect

"Personal information" refers to data that identifies, relates to, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you interact with our Services, you may provide personal information such as:

  • Basic Contact Information: Your name, email address, phone number, and mailing address.

  • Order Information: Billing address, shipping address, payment details, and order history.

  • Account Information: Username, password, and security questions.

  • Shopping Information: Items you view, add to your cart, or save to your wishlist.

  • Customer Support Information: Details you share when contacting us through email or our Services.

Some features of the Services may require you to provide specific information, and you may choose not to provide it. However, this may limit your ability to use certain features.

Information We Collect through Cookies

We also collect information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device information (e.g., type of device, operating system)

  • Browser details

  • IP address

  • Information about your network connection

  • Usage patterns on our Site

You can learn more about how we use cookies and similar technologies in our Cookie Policy.

Information We Obtain from Third Parties

We may also obtain personal information from third parties, including:

  • Vendors and Service Providers: Companies that support our Site and Services, such as Shopify, payment processors, or data analytics providers.

  • Marketing Partners: We may work with third parties to deliver targeted ads or promotional content. These third parties may collect information about you through cookies or similar technologies.

Information obtained from third parties is treated in accordance with this Privacy Policy, and we are not responsible for the accuracy of information provided by third parties or their policies.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and provide customer support.

  • Marketing and Advertising: To send you promotional emails, SMS, or mail, and to show personalized advertisements on our Site or third-party sites.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activities.

  • Communication: To provide customer service and maintain our relationship with you.

We may also share your information with third-party vendors that help us deliver our marketing services (e.g., SMS providers).

Cookies

We use cookies and similar technologies to enhance your experience and improve the functionality of our Site. Cookies help us remember your preferences, understand usage patterns, and optimize our Services. For more details, visit our Cookie Policy.

You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our Site and Services.

How We Disclose Your Personal Information

We may disclose your personal information in certain circumstances, such as:

  • Service Providers and Vendors: To process payments, manage your account, provide customer support, and handle shipping and fulfillment.

  • Business and Marketing Partners: Including Shopify, for marketing and advertising purposes.

  • Legal and Compliance Obligations: To comply with legal requirements, respond to legal requests, and protect our rights and interests.

  • Business Transactions: In connection with mergers, acquisitions, or sales of business assets.

We do not "sell" or "share" personal information for marketing purposes unless specified by law or with your consent.

User-Generated Content

Our Services may allow you to post product reviews or other content. Please be aware that any content you post may be public and accessible by anyone. We are not responsible for the privacy or security of content you choose to make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us to have it deleted.

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are completely secure. We recommend that you avoid sending sensitive information over insecure channels.

We retain personal information for as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Correct: Request corrections to inaccurate information.

  • Right to Portability: Request a copy of your personal information.

  • Opt-Out of Sale/Sharing: You can opt-out of the "sale" or "sharing" of your information for targeted advertising.

  • Limit Use of Sensitive Information: Request limits on how we use sensitive personal data.

You may exercise these rights by contacting us. We will verify your identity before processing your request.

International Users

Your personal information may be transferred, stored, and processed outside of your home country, including in the United States. If you're in the EU or the UK, we comply with applicable transfer mechanisms like Standard Contractual Clauses to ensure your data is protected.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at: info@highlypraise.com.